To make a claim from your Insurance Company

You should notify your Insurance Company as soon as your horse displays signs of illness/injury that will result in an insurance claim.

This will enable you to get an insurance claim form and check that your horse is covered before procedures are carried out avoiding any nasty surprises. Ask the Vet that carried out the treatment to complete the vet’s section for you.  We will then return the form to you with relevant invoices so you can complete the form and send it to your Insurance Company.  With longer term claims you may have to fill out continuation forms or simply continue forwarding the invoices with the claim number written on it.  Check with your Insurance Company.

With most insurance claims we ask that you settle your account with the Practice as you normally would and then claim the money back from your Insurance Company.  If your horse requires Equine Hospital treatment, they will request full settlement at the time the horse is discharged and again, you then claim the cost back direct from your Insurance Company.  If you wish your Insurance Company to pay the Practice direct, and if the Practice is happy with this, we ask that you pay the excess to us within the 30 day payment terms, as this will automatically be deducted by your Insurance Company from the payment we receive from them.  It is the responsibility of the policy holder to ensure that their Insurance Company settles your account in a timely manner. Whilst we are happy to supply clinical histories or answer veterinary queries your Company might have relating to the claim, we cannot manage your account for you or take any responsibility if you find yourself not covered by your Insurance policy.


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