Insurance is a good way to protect yourself from unexpected veterinary bills and to ensure you can always afford the best possible treatment without being restricted by a limited budget.
You will find many different insurance policies available. However, the vets’ fees protection they offer can vary significantly and some polices do not cover any vets fees at all. When choosing which insurance policy is right for you we strongly advise you seek the advice of a licensed insurance broker. DO NOT buy on price alone, the cheapest premium may leave you with inadequate cover. You should be aware of what excess you would be required to pay for each claim as this can have bearing on premium costs and whether it is worth claiming for some veterinary fees. A general explanation of the main sections that make up horse insurance polices is given below.
Note that the exact details of these sections vary enormously between companies and details should be clarified with the relevant insurance company. This is intended as a guide only.
You should notify your insurance company as soon as your horse displays signs of illness/injury that will result in an insurance claim. This will enable you to get an insurance claim form and check that your horse is covered before procedures are carried out, avoiding any nasty surprises. Ask the vet that carried out the treatment to complete the vet’s section for you. We will then return the form to you with relevant invoices so you can complete the form and send it to your insurance company. With longer term claims you may have to fill out continuation forms or simply continue forwarding the invoices with the claim number written on it.
With most insurance claims we ask that you settle your account with the practice as you normally would and then claim the money back from your insurance company. If your horse requires hospital treatment, the hospital will request full settlement at the time the horse is discharged and again, you then claim the cost back direct from your insurance company. If you wish your insurance company to pay the practice direct, and if the Practice is happy with this, we ask that you pay the excess to us within the 30 day payment terms, as this will automatically be deducted by your insurance company from the payment we receive from them. It is the responsibility of the policy holder to ensure that their insurance company settles your account in a timely manner. Whilst we are happy to supply clinical histories or answer veterinary queries your company might have relating to the claim, we cannot manage your account for you or take any responsibility if you find yourself not covered by your insurance policy.